Nedbank poor service costing my credit record

Wow! I received an sms and email that my nedbank credit card is in arrears. And this is despite making accurate payment timeosly.

Further to that I call to enquire one of your agents shouts at me on the phone and this was on the 2 September 2021 10:39am ***.

I have always paid my credit cards and all my commitment on time.. This is the first and i don't know why will such a big bank like nedbank commit such a big err. I'm told my payment increased to 5% of my credit card. But Noone informed me of this.. Was I suppose to guess? I always receive statements via email. I didn't get any statement in July for August payment. Yet I paid the amount as always do. Now I'm told I'm in arrears, I asked the nedbank agent Una Ndo( ***) call reference *** To up provide **** of the statement in July showing the increase due in August or any call or sms that was sent to me. All she said was she apologies it was an error from Nedbank. Now I'm in arrears of R330 because of Nedbank inefficient and poor service. Though I will pay the amount so due, why should I be regarded as 1 month behind and who is going to fix my credit record!!!!

This is purely unjust and unprofessional of Nedbank!!!

Regards ***