NEDBANK - Poor service and poor response

I app**** for a study loan in Feb 2015. <br> After a few times having gone into the bank to take documentation I was contacted to be informed that everything was in order to be sent for approval.<br> A few weeks went by with no response. When I enquired about it I was told that my bank statements got lost!!<br> Again I had to take off from work to take the bank statements.<br> My documents were submitted and a few weeks went by, then it became a few months with no response from the bank.<br> Upon enquiry I was told that the Credit Department's system was faulty, they had moved etc. <br> After 3 months I was informed that my contract was ready to be signed.<br> I went into the bank only to discover that the contract was still on my ****en name!! They did not even pick this up, I did!! I then had to take in another copy of my marriage certificate. After 3 weeks the amended contract was ready to be signed. Again I picked up that all the details were incorrect, my ID, the amount, my address. Only my name was correct. Again after 3 weeks the amended contract was ready, I signed it and a week later I was informed that there is a document outstanding. I signed the document and am still waiting a week for any reply!