NEDBANK POOR SERVICE AND NO CLIENT LIASON!!

We app**** for a home loan at the end of November 2022 and received the approval confirmation letter on the 01 December 2022. Loan is subject to evaluation, but to date no communication from Nedbank. NOT ONE CALL!! (12 days of no progress) Apparently, the application is now with Senior Management from last week, but still no communication from Nedbank. This is very poor service and unacceptable. NO CLIENT SERVICE AT ALL!! I am of the opinion Nedbank don't want new business and also don't care about clients!!