Nedbank poor service.

I spent 2 hours at Nedbank Northmead Square this morning, unsuccessfully trying to arrange online banking for an old friend who is 93 and no longer able to go into the bank, all to no avail. The staff were no longer able to help. On asking to see the manager, I was told that there is no manager. When I asked for the most senior person at that branch, I was told that she was busy with the ATMs and could not be disturbed. Apparently no one else was able or available to help. Either the staff are *********** or the system is defective or both. This is the second attempt to arrange this for this person. The only solution now: close this 62 year old account and move to another bank.