Nedbank Poor Service

I have no further patience with Nedbanks unbearable poor. service efor the state late account. It has taken Nedbank one and half years to open an estate late account aand this was done only after I raised a formal complaint and now after innumerable calls and email which are never answered or no respose, they are now not transferring the deceased funds into the estate late account. I am not going to wait another one and half years for Someone at Nedbank to transfer these funds to this estate late account.

An entire month has lapsed since I complained about transferring these funds, and I am no wsy closer then I was one and half years ago.

I cannot understand why Nedbank cannot transfer this money into this account on my instruction as the executor? I am frustrated with Nedbank's poor service.