Nedbank - Poor Service

App**** for a replacement bank card on the 7th February 2022. Was informed that it would take 3-5 working days. On Working Day 7, the card has not arrived for collection. Call Centre staff provide equally terrible service. No person in Nedbank can provide an explanation for the deviation to their process. I as the Customer should accept this as Nedbank staff do not see as why there is an issue