Nedbank poor service

Last week I received an Amex card on behalf of my parents who are overseas. I asked to have the pin changed and said I could do it at the ATM and that it takes up to 48 hrs to activate. 48 hrs later I tried the new pin no luck, over the weekend I tried again no luck, Monday I went into the branch but thought I’d try one last time at the ATM before I go inside. The pin didn’t work and and then card was blocked and kept by the machine. I went into the branch now and explained my story and was given the card back. As I’m under power of attorney because my folks live overseas I was told we have to get nedbank legal to approve the pin change which would take up to three days. Unacceptable as I’m leaving for overseas this week and need to take the card with me to my folks. The bank manager got involved but basically wiped his hands and had a “couldn’t give a **** “ attitude. Why did the teller give me bull**** advise?? I ordered a new card in the hooe it would be delivered before I leave. I went into the bank today to follow up as Jacqueline didn’t not answer her direct number she had given me. I was told that legal needs an indemnity form completed now!! And new card still has not arrived. Again the bank manager just wiped his hands and questioned me as to why this wasn’t sorted out before my parents left?? They left over a year ago and their card expired two weeks ago do now I’m arranging the new card. Who is this *********** manager to ask such a dumb question??? **** poor service from your staff at nedbank Bedfordview