Nedbank Poor Service

I have app**** for an increase on my overdraft many weeks ago and I was pre-approved on my existing overdraft.

I then submitted all my documents, which were requested over a period of time, prolonging the finalization of the limit increase.

Emails went back and forth between myself, the assessors and the consultant to whom I was directly in contact with. Each time there was something outstanding and had to be submitted which I then did, instead of just requesting all at once.

The problem is I have submitted all my documents and they still requested the same documents or found fault with it prolonging the process to over two weeks which should have been a day, I also had no response for days and had to keep checking in with the consultant for an update.

I received an email this morning thanking me for submitting my documents, however, stating that there were no attachments on my emails and no documents to be found, my application is pending even when I emailed those documents twice to ensure that the were received.

As someone that works in customer service I can truly say this has been the worst service I've received from you and before I was quite pleased with your service and always commended and recommend your institution to others.

I await your timeous response to my complaint.