BB
Brendan B
1 reviews | Active since May 2023
03 May 2023, 15:46
NEDBANK POOR SERVICE
I have been trying for two days to get someone at the NEDBANK call centre to assist with an internet banking query for my elderly mother. I have yet to receive any service as every call has been placed on hold and then after a 15 minute or so wait the call is cut off. Emails sent to the contact centre are unanswered and the complaints department generate an automated response, NEDBANK has for many years, in my opinion, demonstrated a very poor level of customer service and call centre agents and bank staff are dismissive, poorly trained and unwilling to offer a solution. It appears they are trained to respond according to a script and if this does not work - tough luck!
Helpful (0)
Replies (2)0
Replies (2)BB
Brendan B's updateReviewer Update
04 May 2023, 09:31Still no response from NEDBANK. Just an automated email telling me to do what I have already done. Thia has not worked!!!
4 x emails
4 x telphone calls
I honestly do not think NEDBANK could provide worse service - even if it was their stated goal to be the most inifficient bank in Africa.
4 x emails
4 x telphone calls
I honestly do not think NEDBANK could provide worse service - even if it was their stated goal to be the most inifficient bank in Africa.
BB
Brendan B's update04 May 2023, 09:31
Reviewer Update
Still no response from NEDBANK. Just an automated email telling me to do what I have already done. Thia has not worked!!!
4 x emails
4 x telphone calls
I honestly do not think NEDBANK could provide worse service - even if it was their stated goal to be the most inifficient bank in Africa.
4 x emails
4 x telphone calls
I honestly do not think NEDBANK could provide worse service - even if it was their stated goal to be the most inifficient bank in Africa.
BB
Brendan B's updateReviewer Update
04 May 2023, 11:14Another frustrating and wasted call. Complaints put me through to Cheslin - a manager!!?? who said, 'I can't hear you' and then cut the call.
Imagine not paying NEDBANK a loan repayment on time and then giving NEDBANK this type of run around!!! What recourse does a client have?
Imagine not paying NEDBANK a loan repayment on time and then giving NEDBANK this type of run around!!! What recourse does a client have?
BB
Brendan B's update04 May 2023, 11:14
Reviewer Update
Another frustrating and wasted call. Complaints put me through to Cheslin - a manager!!?? who said, 'I can't hear you' and then cut the call.
Imagine not paying NEDBANK a loan repayment on time and then giving NEDBANK this type of run around!!! What recourse does a client have?
Imagine not paying NEDBANK a loan repayment on time and then giving NEDBANK this type of run around!!! What recourse does a client have?