NedBank Poor service

<p>The Customer Experience is poor. A women by the name of Sofiya phoned me on Monday the 12 of December 2016. Regarding a personal loan. I've stayed on the phone talking to her through everything to see If I'm qualifying for the amount loan. I told her I would like to Consolidate all my debt in to one basket. I then filled in all the forms required from me. This morning Nedbank phoned me back and say I don't qualify for that amount. Even the form I've filled in it were marked as Consolidate debt. This morning Somone else phoned me back this Sofiya women is on leave and no one has access to see how much I'm qualifying for. I then have made several other calls and no one can tell me. The frustration is I've asked I wanted to consolidate all my debt. They can't see this on the system. No one can tell me how much I'm qualifying for. The women who phoned me is then 2 days later on leave. Is this really customer service?</p>