Nedbank Poor Service!!!

NEDBANK CALL CENTER: *** I HAVE FOLLOWED UP ON AN APPLICATION WHICH TOOK PLACE ALMOST 4 WEEKS AGO. BE CAREFUL WHEN CONTACTING THE CALL CENTER AS YOU WILL INTERACT WITH SLEEPY, TIRED AND RUDE STAFF. I WAS PLACE ON HOLD FOR ALMOST 20 MINUTES AND THE CALL WAS EVENTUALLY DROPPED BY THE CONSULTANT. I WAS NOT CONTACTED BACK EVEN THOUGH THEY HAVE ALL MY RELEVANT CONTACT DETAILS. I TOOK THE LIBERTY OF GOING INTO THE BRANCH AND AFTER 2 HOURS WAS TOLD TO WAIT 3-5 DAYS FOR AN SMS. THEY WERE UNABLE TO LOCATE MY CARD AND A WEEK LATER STILL NO SMS. YESTERDAY I SUBMITTED A FORMAL WRITTEN COMPLAINT AND AS OF THIS MORNING STILL NO REPLY, SMS, EMAIL OR COURTESY PHONE CALL. NEDBANK ON A MONTHLY BASIS ENSURES THAT THEY DEBIT MY ACCOUNT FOR BANK CHARGES FEES ETC AND LET ME TELL YOU THEY ARE NOT CHEAP. THE NEDBANK SLOGAN " MAKE THINGS HAPPEN", THERE SEEMS TO BE NOTHING HAPPENING AND FROM A SERVICE POINT OF VIEW THEY HAVE DROPPED DRASTICALLY. I'M DISSAPOINTED AFTER HAVING BANKED WITH YOU FOR 15 YEARS FOR THE HORRIBLE SERVICE RENDERED RECENTLY. YOU HAVE FRUSTRATED AND WASTED MY TIME. BE CAREFUL WHEN CHOOSING A BANK, YOU AS A CUSTOMER WILL SUFFER AS I HAVE ABOVE! WITH THE AVAILABLE TECHNOLOGY IN 2020 IT IS EMBARRASSING THAT NEDBANK CANNOT ACCESS RECORDS, FOLLOW UP AND PROVIDE GENERAL FEEDBACK TO A CLIENT!