1 reviews | Active since Apr 2017

13 May 2019, 12:30

Nedbank Poor service

We as a Sec 21 Company have had a savings account with Nedbank for more than 10 years. The savngs account allowed us to make cash deposits without bank costs. We wanted to change the account to a current account because we had to wait in a que every time that we needed a statement because the bank does not send us statements for the savings account. We wanted to change the account to a current account at Nedbank but we were advised by an advisor at Nedebank Langeberg Mall to rather move to another bank because Nedbank cannot help a club with a current account. I then spoke to the Manager of Nedbank Langeberg Mall (Dot) about this and she advised us to Keep the current account because we do not have any bank costs and she promised to send us monthly statements by email on request. I asked a statement during April and to my horror discovered that we were debited with R52 for every cash deposit that was made into the account. One must remember that we are a club and that members sometimes pay their membership fees in cash. One member paid R60 but we were debited with R52 for the transaction. We were never notified by Nedbaqnk about the changes and If we were we would have advised our members not to make cash deposits over the counter. We lost more than R200 because we were not informed about hhe change in policy. I contacted the bank manager about this but her response was that "Nedbank wants all savings accounts to be closed down" We are definitely moving our account away from Nedbank and will discourage anyone doing business with Nedbank

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Replies (1)
Nedbank
Nedbank's reply13 May 2019, 12:46
Official
Dear Stoney 
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns. 
Kind regardsClient Service Support