NEDBANK POOR SERVICE

Poor service received from their division NEDBANK Multinational Card Limits. Took me nearly 4 days to increase limit on the owner of the companies garage card. Manager from another division had to jump in and help sorting the problem. They did not reply on numerous e-mails send to them. I even completed necessarry document forwarded to them with ID document of owner , no response from this department. It would have taken only one call to owner to confirm all ok to proceed. They just ignored. Please NEDBANK . TRAIN yourstaff how to respond on requests and e-mails