Nedbank poor service

This is the worst bank in the history. First i ask to close a previous account that i had, go to the bank this weekend it is not done!!! then ask to activate SMS authorization, trying to pay someone now guess what it is also not done!! try to activate it over the phone 17 mins into the phone call i get told to go into the bank o and guess what i am still on hold too. This is utterly ridiculous. How do you expect clients to return to you with their business or even refer other clients with service like this. Worst part of all is that i have only had this account for 3 months. Had more problems with nedbank in these three months than another bank i had been dealing with since i opened my very first bank account