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Natasha A

1 reviews | Active since Dec 2017

30 Dec 2017, 10:03

Nedbank poor service

I have put in a claim 2 weeks ago, which was approved the builder's came to do there job however the plumbers appointed have not recieved any approval from Nedbank insurance, if i call the claims department they advise they have approved it. The plumbers was here twice and they are staying in contact with me, however the claims department is not doing there job the way they should be, I'm without a toilet and water for 3 day's and they just giving me stories i have laid a complaint with there complaints department today and was told they can't resolve it today, reference number for complaint is ********** 9 and claim number is C ********** 264087 , i want a plumber to come fix my pipes and install my toilet today because I'm not a animal...if this is not fixed today i will take this to the media. I know of someone that was put on a hotel when they had this situation, but i had to move to my parent's, Why if I'm paying a bond and insurance. I can be called on ********** 332

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Natasha A's update30 Dec 2017, 11:46
Reviewer Update
That is not good enough for me as i took 2week's leave for this to be fixed and have to return to work on the 2nd of January 2018.the plumbing company SED partner's are more professional than your service because they advise me as soon as you send them authorization to repair the pipe that bursed, install a new toilet and also replace the outside pipes, they will come out today...you appointed LT plumbing that is giving me a long story. LT plumbing got the go ahead however they were not here once, where as SED partner's was at my place twice and advice me they can't go ahead because of the bank...SED partner's already know what the demage is and is willing to come out anytime as soon as it's authorised by the bank, This is not rocket science, just give the job to SED partner's...