Nedbank Poor Service

The Team at This Branch has a lack of concern for the Customers that wait in the queue at the Enquiries Counter. On average i have waited 15 - 20 mInutes on six occasions to collect my Renewal Credit Card , which by the way i still do not have. Today's vist was just the same , there is no customer service person that attends to the queue or any Management person that attend to long queue. I approached the Manager today who no idea that the queue was that long. This service is unacceptable and unsataisfactory for Nedbank.