Nedbank poor level of service.

App**** for a credit card with nedbank got approval online and that was it,I have received no communication from nedbank and everytime I call in i am just escalated to back office,no one seems to know what is happening and shockingly they even have a wrong contact number for me when i call in which is updated everytime I call in but is never actually updated,it sucks to get such treatment from a bank,the level of service is poor and especially for new business.i have not received any communication regarding my application for a credit card to date which for me is bad business.