Nedbank Poor HomeLoan Service

I am very disappointed with Nedbank processes. I submitted a notice to switch home loan to a different bank on 10th of December 2024. I was informed the process takes 90 days. After 90 days had elapsed, I wanted to proceed with the switch, and I was charged penalties for cancellation. I then enquired why am I being charged penalties whereas I have fully served my notice. I was then told that the notice was reversed. How ********* is that? Where they want to charge customers invalid cancellation fees. I was told on the 11th of March that this will be resolved within 48 hours, and it's still not resolved up to date.