Nedbank poor customer service

In January 2025 I was double charged for my bank statement. I called the call center the Consultant said they don't do the payments I must go to the bank they will pay me. I went to the liberty Midlands Mall branch the consultant said I must go to to the Hayfields branch where I opened the account. I called back the center the Consultant said I must go back to the branch of they give me a problem I must call the call center the matter will be sorted. When I called the center the consultant said he can't help. He need to investigate the matter. I called later on the day I was given a reference number and been told I will receive my money in 3 to 5 business day. I didn't receive the money I've been told to callback on Monday.Ididn't pay for my child school karfie app she missed out. I'm unemployed I can't call and go to the branches everyday. It cost me. I'm highly dissapointed I've been with nedbank for ages. I will close this account. I'm hungry I have no food I'm waisting every little cent I have trying to sort this matter. FNB consultants are very good and fast. The liberty mall Indian consultants was so arrogant. I wonder if Nedbank train their consultants. They have a poor customer service. Nedbank Hayfields consultants are the best. I will close this account as much as I like Nedbank. I've lost too much money and timr