Nedbank - Poor Customer Service 2023

I requested a new ATM Card on the Nedbank App an never recieved any notication that it was ready for collection 8 days later.

I went to the Grove Branch and collected my Card.

Pin code provided could not activate the Card at the ATM.

I was advised to deposit R100 in my account at the Teller as this would reactivate my Account 24hours later.

I did all of this over the next 3 hours and the following day could not use the ATM Provided by Nedbank. I called the Number provided by Nedbank and waited another 40 minutes and was told to use the app to change the Pin code on the app and try again.

This was done and still no sucess.

I then Whatapped my Personal Banker and he said he could try and assit.

24 hours later - no joy with him either.

I left the country on Business a few days ago and today I recieved whataspp message from him to say i need to go back to the branch.

I tried to call him and recieved another whatsapp from him to say he is no longer involved in this account as he has been promoted.