Nedbank Poor Customer Service

To whom it may concern<br> <br> I have two credit cards with Nedbank, a MasterCard and an Amercian Express. I tend to use my cards fairly often and it seems that this usage has resulted in the chips being worn out and not reading. Ive taken the cards to be tested at the Broadway Branch in Durban , and they've confirmed that the chips have indeed been worn and I should request a card from the card division. They also assured me that there would be no charge. It seems however that on review of my latest statement ive been charged R114 each for the replacement of the cards. This is extremely annoying to say the least and in rather poor faith.<br> <br> I want these charges reversed immediately. If these charges aren't reversed im cancelling my cards.. Further to this im going to broadcast this rather appalling service across social media.