nedbank poor customer care and support

Hello nedbank My name is zayn seedat. I run a business from home. A customer of mine sent me money on Tuesday and expected goods couriered and recieved 9 feb 2021 from kzn to gp. The customer rene Maasdorp from Pretoria has friends inside nedbank i have messages from her stating that she has close contact with nedbank on Wednesday 11feb 2021 she app**** for a reverse transaction and stated it was *****. I had courier it on Thursday . My entire account has been frozen since Thursday my card was declined buying groceries. I have never had a single ***** charge or case in my life . I have called nedbank over 16 times no exaggeration your ***** department is pathetic you get put on hold foe 30 min there isn't any music or anything it just mute .i have sent endless emails and fb messenger messages only to recieved a case number friday ar 4pm. I am fed up of this. My account needs to be activated. And rene maasdorp ties with nedbank staff needs to be fully investigated because i did not recieve a call or even sms before freezing my entire account for a mere 3300 reversal.

Further more in September 2020 a staff member in nedbank overport made a card for my trust fund account which requires 3 signatures and doesnt have Card or sms notification. They stole 15 000 out of my account before trying to do an online bet where i recieved an otp and blocked my account . My rent and monthly expenses were inconvenienced for 3 months while we waited for nedbank to compensate me and you are still short of R556 .

To report that case took over 2 weeks with your bad service centre and ***** department who never return calls we had to chase you for your staff that stole from us.

2021b3157 this is my reference number for this case . I need my account and my app to start running immediately. I have been to the branch the lady that assisted me was on hold for 20 min with your department she eventually had to serve other customers.

I need answers and i need response. How do you allow someone to report a transaction as *****? And freeze someone account without consulting. I recieved an sms that my entire balance was transferred to some crm reference im hoping that's your protocol and not my money being ****** again.

My entire family of 6 has nedbank for 27 years we are all now considering to move to fnb even our trust and current accounts

Email me immediately please ***