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Debbie W

1 reviews | Active since Mar 2009

11 Jul 2018, 12:38

Nedbank poor call centre operator

I lodged a claim on 9 July 2018 for a roof that's leaking; by 11 July I have not had a call from the contractor to arrange an appointment! The call centre lady I dealt with was Koketso Tsharangu. I verified my details to questions.

I followed up this morning a spoke with a very nice gentleman by the name of Zakhele; I explained to him that I did not receive any confirmation sms nor a call from the contractor. He needed to verify my details and confirmed that he needed to update my current detail because it seems info changed.

How can 1 person immediately pick up information may be outdated and the other even though the same type of questions was asked, did not!

The rain is approaching again and I probably would have had to wait in the hope that someone from Nedbank would call to enquire whether I received the assistance requested.

Nedbank please get your staff up to scratch; this could have been a far more serious claim being lodged! Not impressed at all!

0
Replies (2)
Nedbank
Nedbank's reply11 Jul 2018, 12:45
Official

Dear Debbie

We value your feedback and note your concerns. Our Resolution Manager will be in contact with you.

Kind regards

Client Service Support

DW
Debbie W's update24 Jul 2018, 13:14
Reviewer Update
The worst service EVER!!!!! Finally a 2nd contractor calls round and confirms that he was given an address in Silvertown but we live in Sherwood Park Manenberg!! Last Tuesday the assessment was done and report on repairs to roof handed over to Nedbank; it is a week later and nothing has been done, no calls from Nedbank to confirm whether job will be done. I sent an email as follow up; no response! The initial claim was lodged on 9 July, it is almost a month later AND NOTHING!!! DISGUSTING!!!!!!!!!!!!!!!!!!!!!!!!