Nedbank PocketPos Tech - Where Customer Service Goes to Die

<p>I puchased my pocketPos nearly 2 years ago, only to use it once at the time. I had to use it 3 weeks ago only to find out it needs to be sent to Nedbank technical for a software upgrade. So i took it to my nearest Nedbank, Kenilworth Centre to be urgently sent away...a week later it still sat alone at the branch.</p> <p> </p> <p>I received the PocketPos over a week back, ready to use I was told only to have my first 2 customers of the day swipe with both transactions being declined. I called the Nedbank Tech team only to find our my once only used PocketPos needed to be replaced. I arrnaged with Nedbank Tech to have the device dropped off the next day before 12pm so that they can send me a new device in 24hours. Again i took it to the Kenilworth Centre branch on the 20th July before 12 as arranged. Today is the 24th and not only have I received no new PocketPos, the devise is still sitting at the Kenilworth Centre Branch.</p> <p> </p> <p>I called Nedbank Tech 4 times today spoke to Gloria who promised me it on the way, by the 3rd call she decided to do her job and she then confirmed it was not dispatched from Kenilworth despite the branch communicating with Nedbank Tech on the 20th that arrnagements must be made for courier. On the 4th call Gloria told me "there is nothing they can do". In other words a simple call to Kenilworth is beneath her. While she sleeps at her desk i need to now figure out how to paymy workers salaries as 3 weeks of transactions have on hold thanks to Nedbank. Anyone at the bank not asleep? </p>