Nedbank please talk to me ..... homeloan application hell ....

Having a frustrating time with the home loan application. Have been given conflicting advice from their credit department. I am buying a 1/2 share of the house, in conjunction we are trying to move the home loan from standard bank to nedbank. Seems this is beyond comprehension. Have escalated to the complaints department and have spoken to the team leader. The team leader gave me advice on Wednesday to say everything was in hand and will be resolved in 48 hours. However just received confirmation from my lawyers that there is still an issue. Wish someone would communicate with us! I would not recommend Nedbank homeloan. This seems like a complex request and the right hand does not know what the left hand is doing. A very frustrated and unhappy Nedbank client