Nedbank please get your in house processes in order!

I have been a customer with Nedbank for many years and I have to say that their customer service has gone from a 10 to a 1.

Among other issues, the greatest one is where I have tried to change my contact email address for statements for the last 4 months, if not longer. The email address being used at the moment is a work mail address and of course for every co-worker to see...

The last attempt to change my contact email address was on the 4th Sept. I have asked the customer care agent to email me confirmation that the email address was changed, which I have received but guess what, this morning I found yet another email from Nedbank with my personal loan statement in my WORK EMAIL address.....