Nedbank: "Please don't speak to us!"

I am writing to express my deep disappointment regarding the ongoing lack of professional service I have experienced with Nedbank, particularly at the The Grove location. I have found that the staff members I interact with appear to have very little knowledge of the bank’s own products. Whether I reach out in person, via email, or even through social media, my questions consistently go unanswered. Instead of providing the assistance or clarity I require, I am simply bombarded with pamphlets for both related and unrelated products or given email addresses. Even a detailed email to my personal banker only solicited a curt email directing my attention to an attached pamphlet. It feels as though your staff provides these materials in the hope that I will simply go away rather than addressing my concerns. This persistent lack of engagement and expertise leaves a very bad taste in my mouth and is not the level of service I expect from a major financial institution. I would like a formal response explaining why my previous inquiries have been ignored and what steps you will take to ensure your team is properly equipped to assist clients.