CW
Chris W

1 reviews | Active since Mar 2009

19 Sept 2017, 16:08

Nedbank plays with your life without a care in the world

Nedbank just decides to pull my overdraft without notice and freeze my account. I now cant access any funds even with a positive balance in the bank account. No warning what so ever, no email, call or even an SMS. I then call the call centre and they cant explain what the problem is and put me on hold for over 20 min! I still don't have an answer as to what is going on?

0
Replies (3)
Nedbank
Nedbank's reply19 Sept 2017, 16:38
Official

Dear Chris

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team

CW
Chris W's update29 Sept 2017, 12:55
Reviewer Update
Thank you to Monique for your assistance in resolving this issue. Your help and advice are much appreciated.
Nedbank
Nedbank's reply29 Sept 2017, 13:03
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.