kB
kurt B

1 reviews | Active since Nov 2011

19 Oct 2016, 10:30

Nedbank platinum client-4 dispute nedbank - home loan decline false information. Not listed and in arrears .all four times same reason different different application . Second house in loosing .disgusted client assistance.

<p>Good day </p> <p> </p> <p>I now had it with nedbank . Since 1 September 2016 I'm struggling with nedbank helping me as client . </p> <p> </p> <p>Firstly I was fighting with them to clear a judgemnt that they listed under my name in 2014 that they where not suppose to do . Then after complain I got only sorry and they corrected it . </p> <p> </p> <p>Second i app**** for credit card - 4 reasons why and I proved them that not listed , I got credit history etc.</p> <p> </p> <p>they approved the credit card a week back after complain and blaming the branch and not credit department. I it was declined by credit .</p> <p> </p> <p>i then received a call from nedbank Reginal office saying they so sorry and they investigating what went wrong . </p> <p> </p> <p>I then hen informed them I want to buy house and that they messed up my credit rating score due to they telling me to resubmit so they can correct there mistake .</p> <p> </p> <p>he then said go ahead and submit the house loan. I done that .</p> <p> </p> <p>PLEASE NOT THAT MY HOME APPLICATION REF ********** -4 WAS SUMBITTED ON 7 OCTOBER 2016 AND THEY ONLY DONE CREDIT CHECK ON 12 OCTOBER 2016 as PER MY EMAIL FROM TRANSUNION.</p> <p> </p> <p>ONLY TO TELL ME ON 19TH OCTOBER . DECLINED DUE TO LISTING AND AREAS ACCOUNTS THAT I DONT HAVE!!!!!</p> <p> </p> <p>THIS IS MY SECOND HOUSE IM LOOSING DIE TO NEDBANK. !!!!IT HEART BREAKING AS CLIENT .</p> <p> </p> <p>I made contact with the media and will take this matter to them in this week due to NEDBank follow the same trend for my application . I FEEL IM VICTIMISED AS I PLATINUM CLIENT.</p> <p> </p> <p>SO FAR IN ALL MY DISPUTES I PROOFED NEDBANK WAS WRONG AND THEY ALWAYS TRIED TO CORRECT IT AND BLAME OTHER DEPARTMENTS .</p> <p> </p> <p>AGAIN HOW CAN WE NOT HELP YOU . PLEASE NEDBANK YOU DISTROYING YOU OWN CLIENTS DREAMS OF OWNING HOMES.</p> <p> </p> <p>I WOULD LIKE THE CEO TO LOOK INTO THE NEDBANK APLLICTION SYSTEM THEY USE THAT ALWAYS INDICATE PLEASE PEOPLE ARE lISTED.</p> <p> </p> <p>ThaNks for nothing .. UNHAPPY PLATINUM CLIENT .</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Nedbank
Nedbank's reply19 Oct 2016, 12:55
Official

Dear Kurt,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team