NEDBANK PINELANDS

NEDBANK Pinelands must be voted the worse bank to bank with. The service is absolutely putrid. There are constant delays, lack or staff and lack of experience. I have been in and out of the bank several times to sort out my Nedbank Mobile app, my online banking service etc. I have dealt with Zanele, Thobeka, the private banker ,and several other staff members. Not one of them have been able to assist me successfully.

Every interaction has taken at least an hour, and i have had many interactions, without success. Everytime someone new assists me, the whole process is restarted, and worsened.

I have called to the call centre several times and was told to please utilise the service at the branch.

I have left a message for the manager, the ara manager, the regional manager etc to call me, without success.

HOW CAN ONE BANK WITHOUT THE BANKS APP OR ONLINE SERVICE?

i could just withdraw my money and close my account, but have other products associated with my bank account ,and this will lead to a load of unnecessary administration.

Heres hoping that i get some response from someone of Nedbank and that my query can finally be sorted out.

i am just beyond furious.