Nedbank Phalaborwa is *******

Nedbank Phalaborwa offers ******* services. I'm not sure if it's because they offer it to predominantly black people as it is custom in South Africa. The queues are unnecessarily long and they staff seem to be clueless. I waiting in a queue for over two hours to collect my card, and that's because some "genius" decided to combine enquiries which had two attendants and deposits which also had two attendants but now combined has 3 attendants. Worse of all, we were served by two people until we complained and only then the 3rd person came to assist. When it was finally my turn to be assisted, they struggled to activate my card but finally I was told it is active only to be embarrassed when I used. I went back and again after few minutes of playing with the computer I was told it is now active. Again only for the ATM to decline after I tested it. Only in the 3rd attempt was my issue resolved. That was over 3 hours later. The staff didn't seem concerned about the length of the queue. I pay service fee on my cheque, credit and home loan account with nedbank, yet this is the ******* service I'm subjected to because I'm in a black area. I'm extremely disappointed at the service level or lack there off.