Nedbank Personal Loans lack of client service

My husband passed away on 22 July 2024. I have only recently received my latter of authority from The Masters Office of The High Court, so I am currently in the process of getting balance statements and inception dates for all his debt. He seems to have had 2 Nedbank personal loans, and the accounts were handed over to attorneys for collection, who kept bombarding me with emails, smses and phone calls before I had my letter of authority and could request details of the amount owing, When I eventually got the letter, I sent numerous emails and made numerous phone calls requesting this information, but was just ignored. I then contacted Nedbank directly, and was advised to send an email to *** to request the balances and inception dates for both the loans, which I did last Friday (10 Oct 2025), together with all supporting documents. This was done a week ago. I was promised a 72 hour turnaround time, which meant I should have received feedback by the latest on Wednesday 15 Oct 2025, which I still haven't received and today is Friday 17 Oct 2025 - a week after I sent my request. I then called today, and had to repeat my story to 5 different people, because each one just put me through to another department. The last department was the Deceased department, where I had to listen to elevator music for 10 minutes until I eventually gave up and disconnected the call. I am trying to get a view of all my late husband's debt so that I can negotiate repayment schedules, but can't move forward without getting this information (balance owing and inception dates for both loans) from Nedbank. Do they not WANT me to pay them back? Why are they making it impossible for me to get any information out of them? Do they think I LIKE having to repeat my sorry story to just about every person who works there? Atrocious client service Nedbank. BIG thumbs down.