MS
Maria S

1 reviews | Active since Oct 2014

08 Oct 2018, 19:57

Nedbank personal loans division deduct what they want when they want.

I have a Nedbank home loan, personal loan as well as a check account where my salary get paid into. Nedbank personal loans division has this tenancy to just deduct what ever amount they feel like when ever they feel like. They took there payment on the 25th of Sep and on the 8th of Oct went and took an additional R3000 just because they can. I must also stated that I received absolutely no notification or communication of there intention to take money from my account. I feel violated by the fact that Nedbank Banking can just let them take money from my account. If I was at any other bank the personal loan team would not be allowed to just take from my account. Should I change banks to be able to budget???

0
Replies (4)
Nedbank
Nedbank's reply08 Oct 2018, 20:37
Official

Dear Maria

An investigation will be done and a Resolution Manager will contact you within business hours to assist.

Regards

Client Service Support

MS
Maria S's update11 Oct 2018, 11:12
Reviewer Update
Will that business hours be this year still???? I called Nedbank and they told they Personal loans division will call me back. I logged on to the website and requested a "Call Me Back" from the personal loan division. I left a review on this website and they said they will call me back but they never do. The reality is that they know they cant just debit as they feel please and want to have a good reputation as a "responding company" with a generic mail that say we will call you back but they NEVER DO.
Nedbank
Nedbank's reply11 Oct 2018, 11:19
Official

Dear Maria

We thank you for bringing this to our attention and regret any delays experienced. Our Resolution Manager will revert with an update.

Kind regards

Client Service Support

MS
Maria S's update11 Oct 2018, 11:48
Reviewer Update
WHEN???? Can you please give me a DATE and TIME when you will get back to me?