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motilallavin M

1 reviews | Active since Apr 2014

26 May 2016, 07:27

Nedbank Personal Loans Departments - DONT SEND STATEMENTS TO THEIR CUSTOMERS

<p>I requested a full set of statements from the inception of my nedbank personal loan 34 months ago which I might add this loan is almost at its end, I have never received a single statement whatsoever from them even 34 months later. Now its a pain to request this as I have done this numerous times and only after complaining 2 years prior was I contacted and even then no statements were sent susbsequently I still wait for the period following my previous bad experience. Pathetic service, and calling the call centre is no royal matter either , one has to wait 48 hours but in my case they wait till the loan is over and still refute your request to send you a summary of that which we are legally entiled to as customers of the bank. This needs to be addressed by the bank</p>

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Replies (1)
Nedbank
Nedbank's reply26 May 2016, 07:32
Official

Dear Avin,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team