Nedbank personal loans collection department is very unprofessional and lack empathy.

I just called in the personal loan collections, I kept being asked to hold and majority of the ladies I spoke to had no empathy whatsoever they were very unprofessional and one of them called Poppy made me hold so that the line can disconnect. I’m very disappointed in Nedbank personal loan employees they even went as far as laughing after I spoke to a gentleman who was able to assist me. Nedbank kindly look into this matter.