NEDBANK PERSONAL LOANS ACTS *****ULANTLY

Took out a loan with Nedbank almost two years ago and up until recently, there were no problems. From January, someone in their loans department chose to change my debit order to a weekly one even though I still get debited every month for the full amount and when i called in to complain and rectify this, they simply refunded me the amount and ignored my request to investigate and have a manager call me to resolve the issue. To date, i've spoken to them twice to reverse the weekly deductions, but no manager has come back to me and they still insist on debiting. I have since put a stop order against the weekly amount and have reported their department to the NCR for investigation. Be careful as there is someone in their loan department that is ********ly, *****ulantly and without the client's consent changing the client's loans!!!