Nedbank Personal Loans - A bank of ******!

Last month I was trying to fix my credit record so I tried to get help from Nedbank Credit Cards and Personal Loans and I was not successful as I ended up complaining through their Complaints Department. A guy I spoke to tried to help me and got me a confirmation that the Credit Card account is closed due to it being prescribed, he further advised that the Personal Loans account should also be prescribed, however, the Personal Loans division prefers that I call and speak to them directly. The problem now started where I was transferred everywhere and they'd say they cannot see this account on the system, some will tell me my account is with so and so ( I assume lawyers, I don't know why), called all the numbers they gave me ***/ 010 217 *** and finally got hold of someone at *** who when I asked for a letter of closure said the account is not closed, I requested for prescription and she said she'll do an investigation which will take 3 weeks. A month later I call the same number as there was no response, I got hold of the lady by the name of Kgomotso mmopong who advise that there was no call logged or investigation done under my profile, she also asked that I must wait for 3 weeks while they do investigations (that's a further 3 weeks from the month I've been waiting), this account hasn't been active for over 5 years and they must have received their payout, why they're not giving me a letter confirmation of account closure, I do not understand. They are ******, wanting people to pay even when they've recovered the debts. Do yourselves a favor and never open any account with Nedbank, they are ******!