Nedbank -PERSONAL LOAN SETTLEMENT Department dis

I had received such bad service with Nedbank over the pass week. I have 2 personal loans that I currently have with Nedbank. Two weeks back I went to the Nedbank in Savannah Mall and requested to settle the loan. To settle the loan was to make an agreement with bank on the 25th the can debit their settlement balance. I was told that you can only make that arrangement within 7 days.

Friday the 22nd of March I returned to the same bank. I logged a call inside the bank to make the arrangement with Nedbank Settlement loan department. I requested that the debit order should go off on the 25th March 2018. I was sent the settlement letter via email from their CRM department. One of the Reference of the loan -I was assured that the debit order will go off and I was provided this Ref ********** 5

On Monday the 25th , still the bank debited only the loan installment when I had already made the arrangement of settling the loan and closing the loan.

On the other side there is over drafted system that I had been trying ge deactivate from this bank. Still randomly I utilize money that does belong me.

I’m so frustrated with this bank. I am so close to migrating to FNB or Standard Bank.

Can FNB or Standard reach out for assistance on how to migrate easily to their fincial services without going to the branch?