Nedbank personal loan process

Online persona loan application done on thursday evening and i was told to go to the branch to submit the documents. I did that friday morning at n1 city branch. Online already preapproved my application. I then called the head office friday afternoon and they said its approved i will get the money that evening. I waited until today. I thought maybe its because its weekend but today still nothing I wasted my airtime and called head office again only to be told they are waiting for the documents for it to be processed, to my surprise. I had to waste petrol and go to the branch agajn to follow up, which i was avoiding by doing an online application To be told there is a system error they dont know, their IT will check it. They will call the branch and i will need to go to the branch again for feedback. Iasked to be contacted with feeback which i know they wont do Do you think we apply for loans for fun? This is an emergency i need the money for and i have been dissapointed and misled. Can this plz be sorted ASAP please. I hate a bad service to the maximam