Nedbank personal loan incorrect debit date!!

0 STARS!

I took out a personal loan with Nedbank last month. They deducted the personal loan debit on the 24th after I clearly told the consultant in the Nedbank Northgate branch that I get paid on the 25th and the money will only show on the 27th! Now I faced a bounced debit order, I got an sms from the bank this morning stating that am arrears, I phoned the number provided immediatly to find out what is going on and she told me yes it was scheduled for the 24th. I asked her now how does this look firstly to my credit record and secondly to the fact that I must pay a bounced debit order fee with my bank FNB!!!! She could not help me at all, she just moved the debit order. I now receive an sms from Nedbank stating "Due to continued non payment my nedbank personal loan insurance, which covers you for events stated in your policy, will now lapse" Nedbank, Firstly your consultants do not listen when we talk and secondly how can they not see when my salary is deposited into my account. I gave you alllll the docs requested, that takes time out of my day! I did as you asked and you did not do as I asked! This is not the first time I am having hassles with this bank! I need someone to contact me ASAP and fix this matter. Terrible service, I am looking to buy a house, this does not help!