Nedbank personal loan double debiting

I’m really frustrated with Nedbank personal loans as for the month of December 2025 they double debited my account without my consent, they said my would be returned/reversed back to my account within 2 business days and now it marks the 3rd and not reversal has been done, the funds that were in my account were to accommodate my other debit orders, but because of them my other debit orders were dishonored and my account incurred charges and left my account on a bad balance and also affecting my credit score and putting my name in bad books/bad credit.

What’s worse their consultants don’t even have empathy, it’s not their problem they don’t care of the damage caused. It is just sickening that a big bank like Nedbank can do such a discrepancy on their client’s accounts. :( :( :(