Nedbank Personal Loan Department

Item: Nedbank
Rating: 1
Author: Bianca R

I've paid up my loan on 27/09. I sent throught proof of payment and request for Paid up Letter. I was informed that it will take 72hours for my payment to be allocated and letter to be sent. I've been phoning since Monday (01/10/2018) but the Nedbank Personal Loan department NEVER answer, give an option to be called back, BUT ALL MAILBOXES ARE FULL and NO MESSAGE CAN BE LEFT.

Is it because I will no longer be a client to Nedbank that I now have to battle to get my account closed? Or should I resort to phoning the NCR and report this issue.

Helpful (0)

Replies (2)

Bianca R's updateReviewer Update

03 Oct 2018, 09:58

Forgot to mention, that it is now the 03/10 and STILL NO FEEDBACK NOR ASSISTANCE NOR ANSWER from Nedbank Loan Department!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Bianca R's update03 Oct 2018, 09:58

Reviewer Update

Forgot to mention, that it is now the 03/10 and STILL NO FEEDBACK NOR ASSISTANCE NOR ANSWER from Nedbank Loan Department!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Nedbank's replyOfficial

03 Oct 2018, 10:03

Dear Bianca

Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.

Kind regards

Client Service Support

Nedbank's reply03 Oct 2018, 10:03

Official

Dear Bianca

Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.

Kind regards

Client Service Support