Nedbank personal banking is useless!!

My account was changed to "Pending verification" without any SMS/app notification on 10/6. Apparently it needed my details to be verified for FICA (the very same thing happening in March 2024 & it was actioned - FICA is valid for 5 years). Last year it took 5 days to gain access on my accpount!

10/6 the call centre consultant went through the entire verification process with me... suprise suprise nothing had changed! She submitted it for updating & I was told it would take 24hrs.

26 hrs later it had not changed. So on 11/6 I phone only to get a very ****y consultant (who told me it would take 24-48 WORKING hours... what BS!!) & was unhelpful & could not get me off the phone fast enough, telling me to give it another day!

13/6 again it still was not actioned & the consultant I spoke with was more helpful & was escalating it to him team leader & the card division. He ensured me he would call me later in the day to update me... of course that did not happen.

So here I sit 5 days later with no access to my monies, having not been able to pay my lights & water by the deadline (fingers crossed they don't disconnect me), unable to purchase griceries or anything. And being a long weekend, it is highlly unlikely to be resolved until next week.

As this is now the 2nd time this is happening... seriously consider closing my account once I can again access my monies!