Nedbank P.B is a joke, no response, no accountability, NO integrity and absolutely no care

I have been with Nedbank since early 2000's and with Nedbank Personal Banking (NPB) since 2012 and cancelled it in Jan 2015 due to bad service, lack of communication... to mention a few. I got issued with new cards and I thought that was that and was never any other contact or communication between myself and NPB, until May 2017 when I went to into the Eastgate Nedbank branch to query an unauthorised transaction that went out of my account only to be told 45min later and after speaking to 4 different people that my account was still with NPB and there was nothing the branch could do other than refer me to NPB who did not even know I was still their client themselves until they received the email from the branch requesting my account to be moved back to the branch and only then did they suddenly remember and sent me a 'welcome to NPB, my name is ... and I will be your new personal banker...'. appalling! I have sent countless emails to them, customer service, service support, complaints dep and their service manager since May for them to move my account, reverse those transactions etc but I receive no replies and my account is still with them and they are still charging me R299 every month and I still get weekly unauthorised transactions deducting money out of my account freely!!! Their complaints department is just plain useless, their NPB is *******- period, their customer service division does not know what a customer or service is and their management... what management? Nedbank is a joke!!!