Nedbank Payshap *****

On the 24th of February 2026 I made a Payshap payment from my Capitec savings account to a Nedbank account belonging to one of my family members. However, the funds did not reflect to date on the Nedbank account. The recipients cellphone number is correct (the initials and Surname is also correct). I’ve logged many queries with Capitec and they are claiming the funds did go through successfully. It’s been over two weeks now we’ve provided the bank statements required but Nedbank is still adamant the funds went through. My question is where to? Since they are not on the Nedbank statement and remember the cellphone number used is correct and linked to the Nedbank account. This is concerning as I’ve read other people’s reviews on Facebook and Hello Peter with the same matter and no assistance was provided.