NEDBANK PAYMENT UNTRACEABLE

On 15/05/2023 I went to Panorama Pharmacy to purchase my monthly prescribed meds. The meds amounted to R622. I paid using my Standard Bank card. The machine used by the cashier is a NEDBANK machine. The payment took quite a while to finalize. Eventually it declined but it was deducted from my account. The cashier who assisted me assured me that the payment would be reversed in a few minutes. I needed to leave so I decided to pay cash for the meds as I thought the payment would be reversed.

Its been two days now and the payment is still not reversed. I have been checking my statement and I have called Standard Bank who confirmed that the money has been deducted from my account. I called Nedbank with the receipt details of the transaction and they were also unable to help me as I am not the account holder of this Nedbank account. I have asked the owner of the pharmacy to contact the bank as well. According to him the money was not received and Nedbank is also unable to assist. I have contacted Marie Nel, a Relations Manager at Nedbank and she is telling me to contact my own bank. I don't understand how Nedbank cannot trace the money as they are the service provider here. This could be due to a technical issue with the NEDBANK machine used so how am I being held liable for this? I am a widow with 2 dependents and I work extremely hard for my money.

I was *********ly mislead into making a second payment for my meds and now no one is able to assist me in getting my money back.