Nedbank payment reversal issue

Nedbank has the worst customer service as simple payment reversal for duplicated payment. Two months later no one is still equipped or trained to resolve the transact successfully.

On the 15th Dec 2023 Microsoft debited my account for R5866.72 I then logged a call with Microsoft highlighting that I already paid the via EFT on the 11th December 2023.

Just to see if the matter can't be resolved quicker I went to my Nedbank Branch in Clearwaters to explain the issue and what do they recommend. The customer service employee recommended that I fill in a form and Nedbank will be able to reverse the transaction in 3 weeks and I no longer need to keep the microsoft call opened.

I then proceeded to request Microsoft to closed their dispute call as my bank was going to handle the matter internally.

3 weeks later I called Nedbank call center to follow up on the transaction and I was informed that the query was logged incorrectly the " recallapplications" department will not be able to reverse the transaction. I need to log another call to " Dispute" department.

I proceeded to log a call with "dispute" department from the 2nd January 2024 to today after sending all requested documentation and follow up calls visiting with the Clearwaters Branch.

I receive an email informing that "Payment Instruction Document" is not a valid proof of payment document I need to find another way to proof that transaction took place.

The Clearwaters Branch made an error which caused delays and internal office has no checklist in place for call logging to verify is all documentation are valid when queries first come in an are logged.

This is frustrating and I don't this I will be able to resolve the matter any time soon.

Please assist with Case: ***3

I