Nedbank Pavilion doesn't know their own policies!

I was in a good mood on Saturday... Hell, I was in a great mood, until having to deal with the *********** branch manager at Nedbank Pavilion. I assume she was the manager, given the 'know-it-all' attitude, though she clearly had no clue as to what Nedbank's actual policies are. After waiting for near on an hour to see a consultant, we were still chipper, and the entrance staff were incredibly polite and nice, but we were just keen to get it done and over with now - just wanted to change my address with my lease. No. It can't be done as my middle name is missing from the lease, and even though my ID number is on the lease, it still is not accepted. Regardless of the fact that Standard Bank had accepted it for my change of address with them just over an hour before on the SAME DAY, and Nedbank's FICA requirements on the NEDBANK WEBSITE states NOTHING of the sort. [URL Removed] RIDICULOUS! <br> <br> She says FICA won't accept it... Then why did Standard Bank accept it? Why has FNB accepted it before? \No