Nedbank - Pathetic Service, Uns****ed Staff

<p>On Thursday, 12 May 2016, I called Nedbank Call Centre and requested the settlement amount to my personal loan. I also confirmed the details to settle this loan advising the particulars to the agent.</p> <p>The following day my husband attempted to link his bank account to the particulars Nedbank presented me with but had immense trouble which required me to call Nedbank a few times to again and again confirm / query the details they had given me as Standard Bank could not link the accounts for payment, as the details were invalid. Each time, each agent advised me differently. After finally receiving details from Nedbank that worked we linked the accounts and made the payment on the 14 May 2016.</p> <p>Though following up with Nedbank a dew days later the debit STILL proceeded the 27th of May 2016. I called Nedbank on the 30 May 2016 and clearly voiced my frustrations at *********** call centre staff and the unfairness of the fact that Nedbank took payment for a loan that was already paid.</p> <p>To this day, after even sending proof of pay on the 27 May 2016 already, I still await the return of my funds. I was promised a call back from the manager at the call centre on 30 May 2016 already, but nothing. Never has Nedbank waited for their payment, though this is the way they treat a loyal customer. Infact Nedbank is also responsible for early debits to which they still owe me bank charges.</p> <p><span style="font-family: 'Avenir W01';">I personally hold Nedbank responsible for any additional bank charges I am incurring this month. I expect a full refund of my money deducted on the 27th, including bank charges, the return debit amount for the early debit in April 2016, also the refund of any return debit bank charges I am incurring this month due to Nedbank's incompetence.</span></p> <p>What is the point of calling the call centre if the staff cannot even handle a query as simple as a settlement of a loan!</p>