NEDBANK PATHETIC SERVICE!!

Patethic service from Nedbank Homewoners. Lodged a claim 19th March, assessor was sent out 29th March, since them Nedbank been giving me the run around, of waiting for the assessors report, yet I spoke to his office personally, they confirmed they sent it already, when I took this up with Nedbank they said they waiting on Digicall report, I am not paying Digical or Mayanta or anybody else, they should have their act together and sort this out. We are not only sitting with the inconvenience of a broken garage but cars parked outside as well!!!. When asked to speak to a Manager was advised there is no Manager on duty???that I should email the Manager, which I did, but still NO RESPONSE!!!! They are the worst bank to deal with!!